Ordering & FAQs

Contact us

British Hardwood Tree Nursery Ltd,
Norton Road,
Nr. Gainsborough,
DN21 4TZ

Phone: 01673 818443
Fax: 01673 818444
E-mail: [email protected]

Placing an order

Orders can be placed through our website, direct with a member of our sales team or via e-mail to [email protected]. Early reservation of plant material is highly recommended to guarantee supply in the season.

Minimum order values

Please note that there is a minimum order value of £50.00 + VAT, excluding delivery.


We reserve the right to amend published prices without prior notice. Quantity price break discounts are offered and should be applied as appropriate to each plant and/or product line required individually. All prices are subject to the addition of VAT at the prevailing rate.

Order collation timescales

Where possible, a minimum of 5 days will be required between placing an order and despatch or collection from our premises. In circumstances of urgency, every effort will be made to shorten the lead time where possible. The above will be subject to stocking levels at the time of placing the order.


All of our deliveries are made through a reputable pallet line network or parcel carrier company dependent upon the nature and size of your order. These relationships have been built over many years to ensure that an excellent and reliable service is provided.

Delivery bandings

Orders over £1500.00 + VAT are delivered free of charge to UK mainland addresses. For orders under that value, please see our delivery charges table.

The delivery bandings are applicable to UK mainland addresses and apply to orders that can be safely delivered through our chosen pallet and parcel networks.

Certain postcode areas, timed deliveries and the delivery of tall/larger trees and products will be subject to a small delivery surcharge. For further details and charges, please see www.britishhardwood.co.uk/delivery-and-collection.


Orders may be collected between 8:30am and 5:00pm, Monday to Friday from our premises in Snitterby, near Gainsborough, Lincolnshire, and must be on a pre-agreed day with the office.

Please advise the office prior to collection should there be any changes to your order.

Due to the 'busy' nature of the bare root season (November to April), we are, unfortunately, unable to 'pick' orders whilst you wait and without giving prior notification of your intention to collect.


Account customers: For trade customers with a credit account facility, payment will be required within 28 days from the invoice date.

Non-account customers: Payment will be required prior to despatch or upon collection.

Payment methods: Payment can be made by cheque, via BACS or credit/debit card only.

To open an account

To open an account with a credit facility, please either complete the credit application form, or contact the office to request one.

Opening times

We are open between 8:30am and 5:00pm Monday to Friday. Saturday openings are by prior appointment only.

Note: Our plants are sold in multiples of 25. Please ensure that enquiries take this into account.